Terms & Conditions

Booking Terms & Conditions (The Small Print) HomePage

Arrival and departure times

On your day of arrival the Caravan will be available from 2 pm - please check key collection times shown on your email & letter of confirmation of booking. We are happy to welcome you at the Park earlier where you can take advantage of the Park facilities until your Caravan is ready for you.

In order for us to prepare for our next guests we do ask that you vacate your Caravan by 10 am on your day of departure.

Late Arrivals
If you expect to arrive after 6 pm on the first day of your stay, please let us know so we can make arrangements for you to collect your keys. Unless we are previously notified, you must claim your caravan by 8 am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled and 100% of all costs will be retained.

Great family holidays
Haven Holiday Parks and our Caravan are intended for family and adult holidays. We are therefore sorry that we cannot accept bookings from groups of young people under the age of 21 years or single sex groups (i.e. of more than 2 people) of any age. Discretion may be applied in certain circumstances. We reserve the right to retain the keys for accommodation if this condition is contravened.

Self-Catering - What do you need to bring?
Our well equipped Self-Catering Caravan accommodation contains cooking items, crockery and cutlery. You will need to bring washing up materials, plus towels, toiletries and personal effects.

Dogs and other pets
For the convenience of other guests, no pets (with the exception of assistance dogs for disabled guests only) are allowed in out Caravan.

Self-Catering - Cots and highchairs
Cots are available for an extra charge from the Haven Reception – We do not supply as Caravan Owners. Please remember to bring your own cot linen. Highchairs are also available for an extra charge.

Children
Weymouth Bay Holiday Park provides a range of indoor and outdoor facilities for children:

Ø PAWs (12 months-4 years)
The PAWs programme operates on selected Parks throughout the main season from March-October. PAWs is an activity programme suitable for parents and children aged 12 months up to the age of 4. It is not a child minding facility and parents are required to remain and supervise their children at all times throughout the activity sessions. Places are limited and parents are asked to reserve a place on arrival at the Park.

Ø Rompers playroom (under 5’s)
At selected Parks, Rompers playrooms and play areas are a cheerful place where your children have the opportunity to play under your supervision, both during the morning and in the afternoon.

Ø Rory FunTime and Rory's Tiger Club (5-11 years)
At all our Parks we operate Rory's FunTime and Rory’s Tiger Club between March and October. The various activities and facilities provided are suited to the particular age groups. At certain times of the year Rory FunTime and Rory’s Tiger Club activities may be combined. It is not a child minding facility and parents are required to remain and supervise their children at all times throughout the activity sessions. See individual Park pages on the website for details.

Ø T-CO (12-16+)
With their own dedicated leader, T-CO operates on selected Parks from March to October. The activity programme is more limited outside the main school holiday period.

Your responsibility
Please note: Children remain the responsibility of their parents or guardians at all times, as they do at any of our activities or facilities. The club activities form part of Haven Holiday entertainment programme, and are not child care facilities. Haven Holidays do not provide supervision of the children during the sessions and this is not a child minding facility and parents are required to remain and supervise their children at all times throughout the activity sessions.

It is important that you always know where your children are and that you know the times that the activities start and finish.

It is particularly important that you make sure that your children understand that they should always obey the instructions of the FunStars, T-CO leaders, Sports Instructors/Co-coordinators and Lifeguards, so that the possibility of accidents can be reduced.

Please take care
Please treat the property, facilities and Caravan at Weymouth Bay Holiday Park with respect and care so that other guests may continue to enjoy them.

In the event that you notice damage to any facility or in your caravan please report it to Reception immediately so that we can take the appropriate action.

The Caravan will be inspected (Subject to Inventory Inspection) at the end of the holiday and you may be charged for any loss or damage found. We reserve the right to enter accommodation under any circumstances or emergencies.

For the convenience of all our guests ball games are not permitted in the areas between and around the Caravan.

Licensing laws
In accordance with UK licensing laws, Weymouth Bay Holiday Park can only sell alcohol to persons aged 18 or over. Weymouth Bay Holiday Park may require you to show proof of age using an approved form of identification. We accept the following forms of ID: full passport, a new style driving license incorporating a photograph, a Portman Group proof of age card.

Use of your Caravan
Only those people listed on the booking can occupy your Caravan and use the facilities of Weymouth Bay Holiday Park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

Unreasonable behaviour
For the convenience of our guests, we reserve the right to terminate a holiday without compensation, where the unreasonable behaviour of the persons named on the booking or their guests might impair the enjoyment, comfort or health of other guests.

Holiday prices
The price shown on the Caravan Brochure are pure hire costs for 7 Night Breaks Saturday - Saturday at Weymouth Bay Holiday Park payable to the Caravan Owners. Additional costs are set by Haven & Weymouth Bay Holiday Park such as FunWork passes and Linen/Cot Hire if required. This will not be the responsibility of the Caravan Owners to arrange and do not form part of the holidays costs.

Your holiday balance payment
All bookings are subjects to a £50.00 Deposit being made and are deducted from the full amount due. Bookings made within 13 weeks of the holiday start date must be paid in full. Full balance payment for your holiday is due no later than 8 weeks before the start of your holiday. The balance due will be shown on your holiday confirmation/email. Please note balance reminders will not be sent. If the balance is not received by the due date then your holiday will be treated as a cancellation & the deposit paid will be retained.

Availability of facilities
Please note that at Parks with more than one evening entertainment venue, at certain times of the season, entertainment may only be provided in one venue, in order to ensure everyone’s enjoyment.

At selected Parks during these early and late periods entertainment is provided at weekends only, although our bars will be open for your enjoyment during the week.
Certain facilities may also have height and/or age restrictions - please call 0870 2425678 to check. To ensure our guests enjoyment in the Indoor and Outdoor Pools, session bathing may occur.

The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards.

It is possible that in some circumstances accommodation, entertainment, sports activities or a facility may be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control.

We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused.

FunWorks Passes
All holidaymakers’ names are registered at the club on Weymouth Bay Holiday Park. The prices of the club FunWorks passes are NOT included in the Caravan Hire Costs. You can arrange to pay separately & collect your passes from Haven Reception AT Weymouth Bay Holiday Park on arrival. Your FunWorks pass entitles you to use the swimming pools, participate in the Children’s Clubs together with the use of leisure/entertainment facilities and coarse fishing lakes. Please note that the Local Club Licencing Laws are such that members names and addresses must be registered a minimum of 48 hours in advance. Off peak passes for Spring and Autumn, include reduced entertainment and restricted facilities and are therefore at a reduced rate.

Please note: If FunWorks passes are lost, it will be necessary to charge for replacements at the Park. The cost for individual passes may vary from Park to Park. Please check at reception.

Brochure accuracy
We take every care to ensure that the details shown are accurate at the time of going to press. Photographs taken of Weymouth Bay Holiday Park and the Caravan are intended for guidance only. Layout plans are for illustrative purposes only.

If you have a comment
If you feel that you have any comments or complaints regarding Weymouth Bay Holiday Park whilst on holiday, you should contact the Park’s reception or Customer Relations Team at the Park during your stay so that they can try to resolve any problems as soon as possible. If you have any problems with the Caravan during your stay then please contact Mr & Mrs Hughes (Caravan Owners on 07707 781516) & we will attempt the resolve the matter for you.

The Holiday Contract
The following terms and conditions (the ‘booking conditions’) will apply to your booking. A contract between you and Mr & Mrs Hughes will come into existence either (i) when we accept your booking and deposit payment by issuing written confirmation/email of your booking or (ii) if you have made your booking by telephone when we tell you on the telephone that your booking is confirmed.

The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking.

If you change your booking
After you have paid your deposit you may wish to change some elements of the holiday, e.g. Names of people accommodating the Caravan. We will try to meet your request. Any changes must be made at least 8 weeks before the holiday date, and be confirmed to us in writing/by telephone by the same person who made the.

Where changes are sought to be made within 8 weeks of the start of the holiday & cannot be accommodated by the owners then it will be treated as a cancellation, and be subject to cancellation charges as outlined.

If you cancel your booking
Should you wish to cancel your holiday please call Mr & Mrs Hughes on 07707 781516 and we will advise you on the documentation we require to process your cancellation. Your cancellation must also be notified to us in writing. The written notification should be sent to us by recorded delivery as your cancellation will not take effect until we receive the written confirmation. If we do not receive written confirmation of your cancellation before your holiday has commenced no refund will be given.

Number of days in advance of holiday start date cancellation charges are payable:

If we make any major alterations to your booking
We try very hard to provide all facilities and entertainment at Weymouth Bat Holiday Park. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible, and give you the options in the section entitled ‘Options’ (below) if we make a major change or cancel your booking’.

If we cancel your booking
We will try very hard not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change in date or cancellation as soon as possible and give you the options listed below.

Options if we make a major change or cancel your booking:
If we cancel your holiday or make substantial changes, we will notify you as soon as possible and offer you a choice of:

a) A replacement holiday date or
b) A replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
c) A full refund